Refunds and Returns Policy

Looking to return or exchange?

We'll help you sort it out. Simply email us with your order number, and why you're looking to return your item, and our team will get back to you as soon as possible. You can find your order number in the Order Confirmation email you received.

You can also visit our store to bring in your items for a return.

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Our Refunds and Returns Policy

Something not quite right? We will happily take return of your order within 7 days of purchase.

Please note that for change of mind returns, you will be liable for the return courier fee.

The items must be in a new and unopened condition for us to issue you a refund. Our team physically inspects every return, and if the items are found to be used or opened, we will be unable to issue your refund.

We will also be unable to re-ship the items to you, and in this case, you will forfeit the items entirely.

Item Bought Is Damaged or Defective

All items are thoroughly inspected and checked before being packed and dispatched from our warehouse. However, in the unlikely event that you receive a defective item from Karma, we will arrange the return and exchange of the watch immediately. If an item becomes defective during its warranty period, a repair request on the item will be actioned. In the event that the item is not repairable - the relevant supplier will either offer a replacement of the same model or an alternative model at the same price (if the item is out of stock or discontinued)

Product warranties are held by the respective brand or agent and not by Karma (Please ensure that you understand the warranty lengths offer by each brand represented on our website). If a product is in need of a repair during the warranty period then it is the clients responsibility to send the product to the relevant service centre at their own cost.

Exceptions, Non-Returnable Items

Unfortunately, sale items or gift cards do not qualify for refunds.


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded via your original payment method, less the cost of the courier fee. Please remember it can take up to 7 - 10 days for your bank or credit card company to process and post the refund to reflect on your card.

Still have questions?

Send us a WhatsApp: 071 219 8924

Give us a call: (021) 020 0152

We're online Monday to Friday, 8am to 8pm.