Frequently Asked Questions

Shipping & Tracking

All orders placed between 8am and 4pm are shipped same-day. Orders placed after 4pm will ship the next business day.

Deliveries to major cities take 2-3 days, and 4-8 days for rural areas.

We also offer next day delivery to major cities across South Africa

We work with the following couriers: Aramex, Courier IT, DPD Laser, The Courier Guy, MDS Collivery, Internet Express, and SkyNet.

We automatically choose the courier that provides the fastest delivery to your address to ensure your order arrives as quickly as possible.

You'll receive a tracking link in an automated email the moment your order is collected by the courier.

You can use this link to track your order all the way from our warehouse, to your door.

Yes!

We offer order collection from our Cape Town flagship store in Claremont. Find us here.

Make sure to select "Pickup" at checkout so we know not to ship your order.

Product

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.

Payments & Refunds

We aim to pack all orders as quickly as possible to ensure the fastest delivery.

Because of this, it is sometimes not possible for us to cancel your order.

If you wish to cancel your order, please WhatsApp us as soon as possibloe and we will do our best to assist.

We aim to process refunds within 48 hours of receiving your return. Depending on your bank, your refund should reflect in 3-7 working days.

Please note that we have no control over how quickly your bank processes your refund after we have actioned it through our system.

Call or WhatsApp

You can call us on (021) 020 0152 or send us a WhatsApp on 071 219 8924

Email

You can drop us an email at customerservice@karmanow.co.za and we'll gladly assist.

Want to visit us in person?

If you want to speak to us in-person, feel free to come say hi at our Cape Town store.

We are located at 2 Osborne Road, Claremont. Our store hours are 8am to 5pm Monday to Friday, and Saturday from 9am to 1pm.

Get Directions